FAQ

All our faux flowers, foliage and plants can be wiped down with a damp cloth if required. To keep your flowers looking perfect keep out of direct sunlight and moisture to avoid colour fading.
Your item may need some adjustment once you've unwrapped it. Decide where you will place your flowers and then start gently teasing some of the foliage/twigs outwards to give a natural, fluid look.
Some flowers have plastic stems which can be placed in water however for those stems with paper wraps, these are not suitable for use in water and should instead be placed in a ceramic/stone vase where the stem ends cannot be seen.

We recommend keeping our artificial flowers inside and only exposing them to direct sunlight for short periods. Exposure to constant extreme heat or sunlight may cause your arrangement to lose its vibrancy and form. They are suitable for use outside under covered areas such as balconies or verandas, as it is best to avoid water exposure and possible falls due to wind.

Even though artificial flowers and plants are often called "silk flowers", they are not actually made of silk. Our products are made of a wide range of materials such as plastics, synthetic fabrics, metal or wood.

We want you to be happy with your item however if there are any issues please contact us directly at k@isthu.com. and follow the process set out above.

If your purchase is faulty or damaged, please contact us as soon as possible to arrange your return. All damage must be reported within 2 days of receipt. together with images of the damaged item. We will require you to return the item as it may be necessary to return it to the manufacturer.

Once your product has been safely returned to us, we will send you an email to notify you of the status of your return. We will then process your refund for the original amount paid. A replacement or refund will be issued within 8-10 days. Please note that we are unable to refund the original shipping cost.

Items may be returned within 14 days from purchase in saleable condition and in their original packaging.
Please return to:
West Lake Sunshine, Shizhong District, Zaozhuang City, Shandong Province, China

Please note that we do not cover the delivery cost of returns and do not accept responsibility for items that are lost while being returned to us. We therefore recommend proof of postage or a tracking number is obtained to follow your parcel.

Usually we should be able to restock an item. Contact us by email to let us know what you would like and the quantity. We will get back to you as soon as we can with an update.